Privacy Policy

1. Introduction

At FDT UK, we are dedicated to protecting your privacy and securing your personal data. We comply strictly with UK data protection legislation. This policy explains what information we collect when you use our website or contact us by phone, why we collect it, how we use it, and your rights as a data subject. As data controllers, we are legally required to provide this information.

1.1 Who are we?

We are FIRST DRIVE TRAINING UK LIMITED, a United Kingdom company number 15767758. Our registered address is 19 Garratt House Guiness Trust Estate, Stamford Hill, London, United Kingdom, N16 5QJ. You can contact us by post at this address or by email at info@fdtuk.co.uk. Our Data Protection Officer can be contacted at the same postal address or by email.

1.2 Grounds for Processing and Retaining Your Personal Data

We process your personal data on certain grounds for lawfulness:

To Provide Products & Services (Contractual Obligation):

• Communicate and maintain a record of our interactions with you.
• Operate our business activities.
• Allow other FDT UK Group businesses to provide quotations, products, or administer services.
• Pass on necessary details to business partners (e.g., driving instructors, trainers) to provide purchased services.

For Our Legitimate Interests:

• Continuously develop, enhance, and maintain our products and services.
• Offer personalised content and services, adjusting offers and digital experiences.
• Test and optimise the performance of our products, services, processes, and systems.
• Enhance our business operations and those of our partners (e.g., customer service, efficiency).
• Create new products and services and improve existing ones.
• For managing and auditing our business, including accounting.
• Track and log communications with you and our employees.
• Know our customers, how they use our products, and what they want, including creating customer profiles and statistical models.
• Send applicable updates, advice, or marketing offers by SMS, email, phone, post, and social media (e.g., Facebook) about our products, services, or other possibly interesting offers.
• Carry out market research, profiling, analysis, and creating statistics.
• Arrange for the sale of business parts.
• Pass on information to business partners and other FDT UK Group companies as required for these purposes.

To Meet Legal Requirements: As may be required by relevant UK law.

2. How We Use Your Information

2.1 When You Send an Enquiry through Our Website or by Phone

2.1.1 What Personal Data Do We Collect?

When you ask a question through our website, call centre, or App, we get your name, address, gender, date of birth, telephone number, and email address, and any other personal information you give us relevant to your enquiry, e.g., dates and outcomes of theory or practical examinations.

2.1.2 Why Do We Collect This Information?

We gather it in order to answer your enquiry and send you tailored service information.

2.1.3 What Do We Do with Your Information?

Your data and enquiries are kept in our CRM system and dealt with by the appropriate department (such as FDT UK Driving School sales for lessons/App access or FDT UK Instructor Training sales for instructor training). All our customer support personnel are UK-based, with technical support teams being global. We do not use this data for automated decision-making that impacts you.

2.1.4 If You Say You Are Happy to Be Contacted by FDT UK

If you agree, we can get in touch with you by email, phone, or SMS following your enquiry or app download to follow up and make sure we have answered all your questions.

2.1.5 For How Long Do We Hold Your Information?

If you enquire without buying, we hold your information as follows:

• Driving Lessons: Up to 30 days from the date of enquiry.
• Becoming a Driving Instructor: Within 3 years from the date of enquiry.
• Joining FDT UK as a current ADI or PDI: Within 3 years from the date of enquiry.

2.2 When You Buy a Product from Us through Our Website, App, or Over the Phone

2.2.1 What Personal Data Do We Collect?

When you try an app or buy things from us, we take your name, address, contact telephone number, email address, and date of birth. Online transactions might also log your IP (Internet Protocol) address to combat fraud. We request payment card details but never retain them in our systems.

2.2.2 Why Are We Collecting This Information?

We require this information to process payments, provide services, and complete our contract. Your IP address is stored for anti-fraud. We use your email for invoices and your phone/email to inform you of your purchase.

2.2.3 What Do We Do with Your Information?

Your information is stored on our UK and European Union websites and servers. Payment card information is transmitted directly to the third-party processor in the UK or EU; we do not see or store them. We will pass on your name and email address to Trustpilot (Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K) in order to invite a review; Trustpilot retains this information for 30 days solely for this purpose. We do not profile or make automated decisions about you that impact you.

2.2.4 For How Long Do We Store Your Information?

We store your personal data for the period of your ongoing customer status, plus a further 6 full financial years from your most recent recorded activity.

2.3 If You Use One of Our Mobile Apps

2.3.1 What Personal Data Do We Gather?

When you download and use our Mobile Apps, we might collect your name, address, gender, date of birth, phone number, email address, and other appropriate personal details (such as theory or practical examination dates/results) as necessary for the function of the app.

2.3.2 Why Do We Collect This Information?

We require this data to provide services and complete our contract. Your IP address could be stored for fraud prevention.

2.3.3 What Do We Do with Your Information?

Your information is retained on our website and UK or European Union-based servers. We do not apply your information to automated decision-making that has an impact on you.

2.3.4 How Long Do We Keep Your Information For?

We keep your personal information for as long as you are an active customer, plus 6 full financial years from your last known activity.

3. Your Rights as a Data Subject

You have certain rights with your personal data:

• Access & Correction: Ask what information we have about you and have it updated if incorrect.
• Withdraw Consent: If processing was on the basis of your consent, you may withdraw it at any time.
• Data Portability: If processing is on the basis of consent or contract, ask for a machine-readable version of your data to be transferred to another provider.
• Erasure (Right to be Forgotten): Ask us to delete your data if processing is founded on consent or legitimate interest.
• Object to Processing: We request that you cease processing your information at any time if you feel that we are doing so illegally.

To enforce these rights, please write to our Data Protection Officer using the information in the ‘Who Are We?’ section above.

4. Your Right to Complain

If you wish to complain about our use of data, you should contact us initially. You can also complain to the Information Commissioner’s Office (ICO) online at ico.org.uk/concerns or by writing to them at:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Updates to This Privacy Policy

We update and review this privacy policy regularly as our services and data use change. If we intend to use your personal data in a different way, we will notify you and, where appropriate, ask your permission. We will revise the version number and date of this document with every change.

FDT UK Driver Risk Management – Privacy Policy

At FDT UK Driver Risk Management (DRM), your privacy is our highest priority. We are dedicated to adhering to the Data Protection Act 1998 and the General Data Protection Regulation 2016/679 (GDPR). This policy explains how we gather, store, and use your personal data when you use our Site and our related mobile or tablet apps. This policy applies irrespective of how you use our Sites.

Please take the time to read this policy carefully before accessing our Sites because it applies to your use. By accessing and using our Sites, you acknowledge your agreement to this privacy policy. If you do not accept these terms, please refrain from using our Sites. Please be aware that opting into marketing is not necessary to access our Sites or products. If you have at any point agreed to direct marketing and want to opt-out, please email info@fdtuk.co.uk. Your use of our Sites and any orders placed are also subject to our Terms and Conditions of Sale.

Who Are We?

The controller of personal data for these Sites is FDT UK at 19 Garratt House Guiness Trust Estate, Stamford Hill, London, United Kingdom, N16 5QJ. If you have a question regarding your personal data, email us at info@fdtuk.co.uk.

What Information We Collect and Why

When you access our Sites, we may collect:

• Technical Data: IP address of your computer, type/version of browser, and anonymous cookie information. We do this to learn how to improve our services and sites for effective content presentation. Our legitimate interest is to be effective in operating and rendering great service.
• Personal Data (Supplied by You): When you sign up or order, including paying for it, we take your name, address, telephone number, date of birth, driving licence number, and email address. We take this to:
• Process Orders: To complete our agreement with you. We process payments with third-party processors (PayPal, Global Payments); they may retain your payment information with your permission to facilitate faster transactions. You will be unable to place an order if you fail to provide the necessary information.
• Product Development & Improvement: To provide new product feedback, statistics, market data, testing, andsurveys and to inform you of changes on-site or to our services. Our legitimate interest is the ongoing improvement of our services.
• Personalised Marketing: To send you appropriate marketing and offers.
• Quick Quote Information: Your name, email address, company name (if given), and contact phone number.
• Subscription Information: Your name and email address for email alerts and/or newsletters.

Using Your Personal Information

Marketing Consent

We only communicate direct marketing if you’ve opted in. If you have, we might telephone or email you with:

• Offers relating to our products.
• Personalised advertising for products or services we think might interest you.

Other purposes are:

• Operating our website and business.
• Personalising our website for you.
• Enabling you to use website services.
• Sending information or prices you’ve requested.
• Sending non-marketing communications which are commercial. Sending specific email notifications you’ve asked for.
• Sending our email newsletter if subscribed (you may unsubscribe at any time).

Withdrawing Consent

You are free to opt out of marketing at any time without influencing our service or product quality. To withdraw consent to marketing, click here. We will desist from marketing messages immediately but no later than 30 days after your request.

Data Retention

We will delete your marketing information when accounts are closed and eliminate supporting papers after legal/accounting requirements have lapsed. We hold personal data for no longer than is required for its specific purpose. We might keep documents (including electronic documents) holding personal data where we are compelled by law for related current or future legal proceedings or to prove, exercise, or defend our legal rights (for purposes of fraud prevention and credit risk minimisation).

Updating Your Consent

We may ask you to update your consent to marketing communications from time to time. If you do not want to receive communications on certain media, we will update our records accordingly.

Who We Share Your Information With?

We may share your personal information with:

• A buyer or potential buyer of our business, for our legitimate interest to sell the business.
• Third-party service providers to enable your order or service.
• Our officers, employees, insurers, professional advisers, agents, suppliers, or subcontractors are reasonably required for policy purposes described in this policy or for services rendered.
• Any member of our group of companies (subsidiaries, ultimate holding company, and its subsidiaries) as reasonably required for policy purposes.
• Legal or regulatory enforcement agencies (e.g., police, court) if the law requires them to do so.

We make all third parties we act with maintain your information confidential and fully meet all applicable UK and Ireland consumer and data protection legislation.

Where We Store Your Personal Data

Your data can be transferred and stored outside the European Economic Area (EEA). This transfer happens under:

• European Commission’s Standard Contractual Clauses (Processors) (Decision C(2010) 593), which can be found here.
• The US Privacy Shield Framework is used when data is stored or transmitted in the United States.

Data can also be processed by chosen third parties outside of the EEA, for instance, for payment processing. By providing your data, you are agreeing to such transfer, storage, or processing. We do all we can to make sure your data is kept securely and in accordance with this policy. We do not transfer information outside the EEA without making arrangements for the equivalent data protection provisions.

While we strive to protect your personal data, internet transmissions are not entirely secure. Any data transmitted to our Sites is at your own risk. Once received, we employ strict procedures and security features (physical, electronic, and corporate policies) to prevent unauthorised access or disclosure. All information you provide is stored on our secure servers.

Accessing or Amending Your Information

You have the right to request information we hold on you under the Data Protection Act 1998. For a copy, please contact us at info@fdtuk.co.uk or write to:

If you believe any information we hold is incorrect or incomplete, please contact us by writing or email, and we will correct or update it promptly.

Linking to Other Websites

Our Sites may link to other websites that are not under our control. When you leave our Sites, we are no longer responsible for the privacy or security of your information. Always be cautious and read the privacy policy of the website you are accessing.

Passwords

When registering an account with us, you must create a password. A secure password is key to protecting your information, and you can change it anytime by logging into your account.

• Do not write down or share your passwords with anyone.
• Use a unique password for each online account to minimise risks if one is compromised.
• Regularly change your password to enhance security.
• If you suspect unauthorised account access, immediately change your password.

You are free to change your password on our websites at any time by visiting your account and choosing the ‘change my password’ facility. If you have forgotten your password, type in your email address on the ‘Forgotten your password’ page, and we will send you an email. Just follow the link in the email to set a new password.

Changes to This Privacy Policy

Any updates to this Privacy Policy will be posted on this page. Please check back regularly for changes.

How to Contact Us

For questions about this Privacy Policy, please contact via email to info@fdtuk.co.uk.

FDT UK Driving Theory Applications – Privacy Policy

1. Introduction and General Terms

This privacy policy describes the way in which we use your information gathered via the “FDT UK Complete Driving Theory” and “Learn to Drive with FDT UK” apps (collectively, “the Apps”).

The Apps are owned and operated by FDT UK, a trading name of FIRST DRIVE TRAINING UK LIMITED.

We respect your privacy. This policy explains the personal data we gather, how it’s handled, if and who it’s shared with, for how long we keep it, and your rights. As the “data controller” for data processed through these Apps, we adhere to all the relevant data protection legislation, including the General Data Protection Regulation 2016/679 (GDPR).

This policy includes:

• What information might we collect about you?
• How do we plan to use the information gathered about you?
• Whether we share your information with other people.
• How long will we retain your details?
• Your rights and options concerning the personal information you supplied to us.

The Apps might have links to other websites whose privacy policies are different. We have no responsibility or liability for those third-party privacy policies; your usage of these websites is at your own risk.

2. Information We Might Gather About You

We gather and process different kinds of information, which can include your personal information:

Submitted Information: Information you supply by completing forms or registering through an account, such as your:

Name

Username

Email address

Phone number

Password

Gender

Date of birth

Dates and outcomes of theory or practical examinations

Device ID We could also obtain sensitive personal information if you freely submit it, such as when contacting us through the contact page or email of the App.

App/Website Use (Analytics): We might gather technical data that can identify your computer or device, your IP address, operating system, browser type, time zone, and browser plug-in information through third-party analytics providers. Such providers gather analytics on our behalf in accordance with instructions and their privacy policies.

Information from Third Parties (Content Information): We also can receive information from third-party service providers (e.g., marketing partners, public databases) to add to the data we collect directly. Other companies can set their own cookies or similar technologies when you use our apps or visit the website, including third parties that provide services like analytics or content delivery (e.g., YouTube videos).

3. Why We Collect Information About You

• To Provide Apps/Website: We process your information to provide the Apps/Website and to make available our services to you.
• To Understand Usage: We process information to learn about how users use our Apps/Website. This is required for our legitimate interest in ensuring proper functionality, delivering the best user experience, and continually improving the quality of our Apps/Website.

4. Data Sharing

We share your data with third parties only, as outlined in this policy. To learn how third parties will use your data, see their individual privacy policies.

• Personnel, Group Companies, Suppliers, or Subcontractors: Your data will remain confidential but can be revealed to our personnel, other subsidiary companies of Hamilton TOPCO, suppliers, or subcontractors as and when necessary for the purposes in this policy. This is subject to their not using the information independently and consenting to its protection.
• Required by Law: We will share your information if we are legally obligated (e.g., with government authorities or police) in relation to court proceedings or to exercise, establish, or defend our legal rights (including to prevent fraud).
• Enforcement: We will share your personal data with third parties in order to enforce the terms of the agreements, to investigate a potential breach, or to protect our rights, property, safety, or that of our customers or others.

5. Data Retention

We keep your data only for as long as needed for the purpose for which it is collected.

6. Your Rights in Respect of Your Personal Data

You are entitled to access, modify, correct, and delete the personal data that we process. We will seek to comply without delay, normally within one month. To lodge a request, please notify us through the Website. When you give us personal information, we hold it for as long as your Website and/or Apps account is active, or to enable us to deliver the Website and/or Apps, or as otherwise outlined in this privacy policy.

7. Children’s Privacy

You need to be at least 16 years old to use our Apps and open an account. We don’t knowingly collect information from or sell a product to children under 16 via the Apps. In the event a parent or guardian finds that their child has submitted information without permission, they should notify us using the contact details at the beginning of this privacy policy. We will remove such data within a reasonable period.

8. Security

We take reasonable physical, technical, and organisational measures to safeguard your personal information against unauthorised access, use, or disclosure. This involves utilising computer systems with restricted access within controlled buildings and using technologies such as encryption and hashing. We do our best to offer reasonable security, but no system can guarantee that all breaches will be prevented. Your provision of personal information to us constitutes your waiver of and agreement to this inherent risk.

9. International Data Transfers

If we move your data out of the EEA, we have contracts with those parties that contain standard data protection clauses approved by the European Commission. This provides proper safeguards for your personal data. To learn more about these safeguards, please contact us through our Support Services.

10. Cookies

A cookie is a piece of text placed on your device when you visit the Website. Cookies and other web tracking devices (such as web beacons and flash object storage) are used by us to provide, enhance, and track Website, namely for:

• Authentication: This is to sign you into your account and remain signed in.
• Preferences: To store your preferred language and settings.
• Analytics: To understand how you use the Website and frequency, helping us improve your user experience.

The information we obtain from cookies generally won’t include your personal data. While we may collect details like your device’s IP address, browser, or other internet log information, this typically won’t identify you personally.

Please be aware that disabling cookies or other similar technologies on your equipment may prevent you from fully using the Website.

11. Changes to This Policy

We can amend this policy from time to time, and any amendments will be posted here. You should return to this page occasionally to ensure you are aware of the latest updates. Where appropriate, we will also notify you of changes via email.